CANCELLATIONS AND REFUND POLICY:
(a) Any cancellation made within fourteen (14) days of the pickup date will result in a charge equal to 100% of the contracted for amount. All deposits and other payments are non-refundable within 14 days of the pickup date.
In certain specific circumstances, Cascade Charters may in its sole discretion refund some or all of a deposit or the Estimated Costs that have been paid by you if the Charter Service Bus breaks down or breaches its obligations under this Agreement to provide the Charter Services (a “Performance Failure”). Any such Performance Failure shall not affect, and there shall be no refunds of any sort, in connection with any Service Buses not affected by a Performance Failure that you may have charted for Charter Services under this Agreement. You shall remain fully responsible and liable for all deposits, the Estimated Costs and all other amounts due under this Agreement for any such other Service Buses and Charter Services in accordance with the terms of this Agreement.
(b) If you want to cancel your reservation, you shall send written notice to: info@cascadecharterbus.com
(c) You agree to pay any cancellation or change fees that you incur. Any charge associated with a cancellation is final and not transferable to future or alternative services.
(d) If the driver arrives at the scheduled pick-up location and Client is not there, and we’re unable to locate or contact the contact person within 60 minutes of the scheduled pick- up time, by the means provided in the reservation, then the ride will be considered a no-show and the reservation cancelled. You shall be fully liable for 100% of the Estimated Cost.