For peak seasons (April–June and September–October), we recommend booking at least 3 to 6 months in advance. For off-peak travel, 1 to 2 months is usually sufficient, though we can often accommodate last-minute requests depending on fleet availability.

Cancellations made more than 30 days prior to departure typically receive a full refund minus a processing fee. Cancellations within 14–30 days may incur a percentage charge, and cancellations within 7 days are non-refundable. Please refer to our full Cancellation Policy page for details.

Yes, light snacks and bottled water are permitted. For alcoholic beverages, a refundable cleaning deposit is required, and all passengers must be of legal drinking age. Smoking and vaping are strictly prohibited on all Cascade vehicles.

Absolutely. Safety is our non-negotiable priority. All vehicles in our fleet undergo rigorous 3,000-mile safety inspections, and we carry $5M in liability insurance, exceeding federal requirements.

Yes. For over-the-road trips requiring an overnight stay, the customer is responsible for the driver's hotel room. To ensure the driver is well-rested and available near the group, we recommend booking them at the same hotel.